Frequently Asked Questions & Answers

We have compiled a list of that we often get from our clients. We hope this resource will be useful when our phone lines are out of working hours.

  • Do You Provide Free Floor Sanding Quotes?

    Yes. We offer free site surveys followed by detailed and free flooring quotations describing our recommended approach to your floor sanding or floor installation needs. Our quotes are usually sent out on the same or the following day after the site visit. For very small areas of less than 25 sqm we are often able to provide an indicative quotation over the phone. For a price guide on our flooring services please see our Price Guide page.

    To book a site visit or get advice please call 0800 0239197 or 020 38838040.

  • Do You Charge for Your Site Visits?

    No. We do not charge for our site surveys and there so no obligation for you to book our services following our visit. We provide flexible visits, available 7 days a week for your ultimate convenience. Our quotations are comprehensive and detailed, providing best approach recommendations and multiple options. We are always happy to answer any further questions you may have once you receive our quotation.

    To book a free site visit or to get advice please call 0800 0239197 or 020 38838040.

  • Do You Take Card Payments?

    Yes. There are several payment methods that we accept including Cash, Cheques, BACS or payment by Debit or Credit Cards.

    Payment for our services is always required on the day of completion. For our commercial flooring services to business customers payment is expected within 30 days of completion.

  • Is There A Minimum Charge for Your Services?

    Our flooring services are subject to a minimum charge as follows:

    For further guidance on the cost for our flooring services please see our Price Guide page.

  • Do I Need To Be At Home During The Floor Works?

    Ideally, yes. However, we appreciate that this is not always possible. Nevertheless, to ensure the timely completion of the floor works, there are some key stages when we need you to be present. Unless otherwise specifically agreed with us, we need you to be at the premises on:

    • the day the floor works commence;
    • the specifically agreed with the floormen time to make a choice on various options for staining colours, finishing options and any other further confirmation that is required;
    • the day of completion, to inspect the quality of the floor works and to make a payment before out flooring technicians can leave the property.

    We do our best to be flexible for the ultimate convenience of our customer. Therefore, please contact us if you would like to make any alternative arrangements for your flooring services provision. We also provide key collection and drop off, when required.

  • Are You Fully Insured?

    Yes. Your property and your floors are secure and propertced with us. We hold a comprehensive Public Liability and Treatment Risk insurance with a limit of £5,000,000.

     

  • What Is Covered by Your Service Guarantee?

    Our Service Guarantee means that your floors are in safe and skilful hands. It ensures that all floor works provided by us will be delivered exactly s they have been described in our quotation to you. The Service Guarantee covers materials and labour for your utmost reassurance.

    More information on our Floorworks Service Guarantee is available in our Service Guarantee section and our Terms & Conditions.

  • Do You Take a Deposit for Your Floorworks?

    No. You only pay once our services are completed. However, payment for any wooden flooring that we are requested to supply is required at the time of purchase.

  • Do Your Take Insurance Flooring Projects?

    Yes. This is one of our regular floor restoration and floor fitting services that we provide. Our comparative prices combined with excellent quality of service make us a preferred choice for many insurance projects. There are specific procedures that we follow when taking on insurance jobs, so please contact s member of our staff to discuss any details.

  • Does Your Service Guarantee Cover Gap Filling?

    The short answer is - no. Gap filling is one of the services excluded from our service guarantee, simply because its durability is beyond our control. While we make any effort to ensure that it lasts for longer by re-fitting any loose floorboards or parquet blocks, the failure of the gap filling to stay in place is often a result of movement in the joists which we cannot control. Therefore, the durability of the gap filling is does not depend on the quality of our services or the quality of the products that we use, and it is therefore not included in our Service Guarantee.

  • What is the Validity of Your Quotations?

    To reflect the latest available flooring products and prices, our quotations are valid for 60 days following the day of receiving it. However, should you wish to book a service or discuss a quotation that you have received more than 60 days ago, we are always happy to do that and provide an updated quote if needed.