Every Floorworks floor installation comes with a Service Guarantee and Installation Certificate. Here's what it covers, why it matters, and what it means for you long after the fitters have left.
When the fitters pack up and leave, the floor is done. It looks exactly as it should. The edges are clean, the finish is smooth, the pattern is right. You walk across it and it feels solid underfoot. That moment — when a new floor is handed over — is one we genuinely look forward to on every project.
But there's something else that leaves with the team that day, and it matters in a way that goes beyond how the floor looks right now. Every Floorworks floor installation comes with a Service Guarantee and an Installation Certificate — a formal record of everything that went into the floor, backed by a two-year guarantee on both the labour and the materials used.
Here's what that actually means, and why it's worth understanding before any work begins.
What is Installation Certificate?
Think of it as the floor's birth certificate. A written record that documents the entire installation — what was fitted, how it was fitted, what products were used and what conditions it was laid at the point of installation. Moisture readings from the product and subfloor, and environment humidity & temperature readings taken before and during the works.
This document matters for several reasons that go beyond the immediate feeling of confidence it gives you at handover.
If you ever need to make a claim under the guarantee, the certificate is the record that supports your floors were laid with appropriate approach to begin with. If you sell the property, it's evidence for a buyer that the floor was installed professionally and to a documented standard. If the floor ever needs extending or matching — a new room, a renovation further down the line — the certificate tells whoever does that future work exactly what's there and how it was installed.
It's the evidence that the job was done right.
What Covers Floorworks Service Guarantee?
Every Floorworks floor installation comes with a 2-year Service Guarantee covering both labour and materials. That means if something goes wrong with the installation itself — not fair wear-and-tear, not damage caused after handover, but a genuine failure in the way the floor was fitted or due to material used as part of the installation — we come back and we fix it.
What is included in our gurantee:
- The flooring product used in the installation.
- The subfloor preparation. This is where most installation failures originate from. An uneven subfloor, a damp subfloor, a subfloor that wasn't properly prepared for the floor type being installed — these are the things that cause problems months or years after the fitters leave. Our guarantee covers the preparation work we carry out, not just the laying itself.
- The materials and accessories. Skirting boards, beadings, thresholds, stair nosings — all the finishing elements that make an installation look complete. These are included in the guarantee alongside the main floor.
What the guarantee requires from us — and what we build into every installation — is that the work meets the conditions necessary to support it. That starts well before the first board goes down.
Our Requirements for Service Guarantee
This is the part that sets our installation process apart from other contractors. In order to provide a certficate with our installation, we must comply with Floorworks conduct of installation.
- Make sure the subfloor is clean, flat, dry and in appropriate level for the selected product.
- Moisture content of the flooring product and the subfloor is below acceptable thresholds for a sustainable installation.
- The right insulation is selected for the flooring product - not too thick and not too thin, floating or glue-down to meat property's requirements for sound-proofing and thermal insulation.
When our checklist is complete, we will proceed to installation and respectively be able to provide floor installation certificate on completion.
Deviations from Floorworks Installations Conduct
In case any of our requirement tests fails, we will not be able to provide a certficate with our service, and respectively will not be able to continue with the service itself, before these tests are satisfied. In such cases we will provide recommendation and quote (if applicable) for what measures are required for satisfy the particular test. Although in some cases we can continue with the installation, it will be subject to waiving our Service Gurantee, subject to our clients approval.
Why & When the Certificate Matters?
Most people don't think about the Installation Certificate until they need it. That's understandable — when the floor looks great and performs well, there's no reason to reach for a piece of documentation.
But there are moments when it becomes important very quickly.
- Important point for reference, when something goes wrong. A guarantee is only as useful as the paperwork that supports it. Without a documented record of what was installed, when, and how — and what the subfloor conditions were at the time — a claim becomes a conversation without evidence. With the certificate, it's straightforward.
- If you make a home insurance claim involving the floor. Water damage, fire, any event that affects the floor and triggers an insurance process — the certificate demonstrates the floor's condition and specification at point of installation, which matters for assessing the cost of restoration or replacement. See our guide on restoring wood floors under insurance for more on how this works in practice.
- If you sell the property. A buyer's surveyor walking into a property with a Floorworks Installation Certificate is looking at evidence of professional installation, documented subfloor preparation, and a two-year guarantee that may still be in force. It's not just reassurance — it's a material fact about the condition of a permanent fixture in the property.
- If you extend the floor in future. A renovation that adds a room, changes a layout, or extends an existing floor into a new space is much simpler when there's a record of exactly what floor is there, what it's laid on, and how it was fixed down. The certificate means whoever does that future work is starting with real information rather than assumptions.
What the Installation Certificate Says About How We Work?
We could fit floors without issuing a certificate. A lot of contractors do. The floor gets laid, the job gets paid, everyone moves on. If something goes wrong later, it becomes a dispute rather than a resolution.
We issue certificates because they reflect a way of working that we believe in — preparation that's done properly before laying begins, documentation that records what was done and why, and a guarantee that means something because it's backed by the evidence to support it.
Every Floorworks floor installation service — whether it's engineered timber in a living room, herringbone parquet in a hallway, LVT in a kitchen, or a commercial floor in a school or office — goes through the same process. The certificate at the end is the record of that process. The thank you card is the moment we hand it over.
Contact Floorworks™ today for a free professional consultation
Floorworks Installation Certificate is the documented record of your floor — what was installed, how it was installed, the subfloor conditions at the point of fitting, and the moisture and temperature readings taken throughout the process. It underpins the two-year Service Guarantee on both labour and materials that comes with every installation, and it matters at the moments that matter most — a guarantee claim, an insurance event, a property sale, or a future renovation.
It exists because good installation work deserves to be documented, and because a guarantee without evidence is just a promise. We'd rather give you both.
Find out more about our floor installation service or get in touch to book a free site visit — we cover London and the surrounding areas, and every installation comes with the Certificate and Service Guarantee as standard.
